FAQ’s

Where are you located?

My office is in the village of Wolston, located off the A45 between Coventry and Rugby.  I can also deliver sites using an online meeting, so wherever you live, we can work together.  Find me here!

Do I receive an actual box?
Yes!  Inside the box you will find 1. Your welcome pack 2. The registration documents for your domain and hosting 3. Your code to access the online training materials
DO I NEED A LOGO?
If you don’t have a logo that is okay, we understand that on a small budget every penny is precious, so we will add your business name to the top of the site instead.
Can I change the colours of the website?

Yes! All of our templates can be customised in our 3 hour training session.  We can add your logo too and your words.

Do I need to provide images
If you have good quality images or photography we can use then great, but if not then I can find always find something for you to suit your business or service, so don’t worry. Premium stock images can also be used, and charged at cost price.
CAN I ADD EXTRA PAGES TO MY SITE?

Yes, of course.  Every website includes a simple page template which you can use to create more pages to your site.

I will show you how to add your words to these additional pages for you to complete after the session.

CAN I ADD EXTRA ITEMS TO THE MENU?

Yes, of course.  The menu bar shows the pages in your site, and using the simple page template we can create additional pages and menu items during the customisation session.

I will show you how to add your words to these additional pages for you to complete after the session.

Can I have more training?
If you need more training time and would like to learn more about some of the more advanced features of WordPress, we offer you a special discount on an additional two hours of training.
What does my hosting cost after 12 months?
Hosting and domain name renewals will be sent to you directly by Encode, depending on the domain you choose these are around £9 and hosting is charged at £50 per year, including your daily backups and emails. There is no ramping up of charges at the end of the 12 month period, we work in an honest and open manner.
WILL MY SITE HAVE SEO SOFTWARE?

If you would like to upgrade your site to include Search Engine Optimisation and also Google Analytics we have an SEO extension you can purchase with these options.

If you purchase this I add on all the SEO software you need when I set up the site for you, I also register your site with Google and we run through in the session how you can add in your keywords etc. You will also be able to see how much traffic you are getting to your site as I add Google Analytics on. You purchase this online at the same time as the website.

READ MORE HERE

Can I sell online with my site?
If you would like to run an online shop and take payments via PayPal or Stripe we have this available to purchase as an extension in the shop.
CAN I ADD A BLOG TO MY SITE?
We have a Blog extension available in the shop if you would like to add a blog function to your site, this also gives you an additional 30 minutes of training.
Can I call you later for help?

I’m happy to help you for any further changes to your site, or training if you need it, just pop am email over.